Privacy Policy

Last Updated July 29, 2019

This Privacy Policy describes how Flume, Inc. “Flume”) collects, uses and shares personal information from users of our website (“Website”), our mobile application software (“Application”), our hardware device(s) (“Sensor” and “Bridge Unit”) that pair or connect to the Website and/or Application (collectively, “Products”), and the services we provide via the Website, Application and Product (“Services”). This Privacy Policy applies to all information we collect from users of our Website, Application, Products and Services, including any such information that may have been collected under prior privacy policies. Flume has a solid commitment to safeguarding the privacy and personal information of our users (“User” or “You”).Personally identifiable information (“PII”) is personal information about an individual, not a company or business. As a user of Flume Products, and your participation in Flume customer programs. PII may be disclosed to Flume by You when acquiring Flume Products; or when received from Flume Partners. PII processed through and/or stored on Flume servers will be maintained by Flume in accordance with this Privacy Policy. Flume will not share PII with others unless You have given Flume permission to do so. However, Flume may share information collected on an anonymous basis or information collected on an identifiable basis that Flume has anonymized and/or aggregated in such a way that it is no longer personally identifiable. You agree that if You provide your PII data to Flume, Flume may share your PII data with Flume third party insurance partners, water utilities, and other trusted Flume third party partners (“Partners”) when sharing is responsive to your interests.PII may be disclosed to Flume by You when acquiring Flume Products; or when received from Flume Partners. PII processed through and/or stored on Flume servers will be maintained by Flume in accordance with this Privacy Policy. Flume will not share PII with others unless you have given Flume permission to do so. However, Flume may share information collected on an anonymous basis or information collected on an identifiable basis that Flume has anonymized and/or aggregated in such a way that it is no longer personally identifiable.


The PII Flume may collect is used to deliver Flume Products and Services to You and for the general operation and improvement of Flume Products. PII is used for User identification and authentication, for billing, for notification of policy updates, and to respond to customer support inquiries.The information Flume gathers from Users enables us to personalize and improve our Services, and allows our users to set up a user account and profile that can be used to personalize your experience on the Website. When You register for use of a Flume Product and/or Service, You may be asked for PII such as your name, address, email address, and/or phone number. Flume does not knowingly collect PII of users who are under the age of 13 or knowingly allow such persons to register for the Services. If You are under 13, please do not attempt to register for the Services or send any information about yourself to us. No one under age 13 may provide any PII to us. In the event that we learn that we have collected PII from a child under age 13 without verification of parental consent, we will delete that information as soon as possible. Please do not allow your child under the age of 13 to submit any PII to Flume. If You become aware that we may have received such information, contact us immediately and we will delete it.


Website Data Collection:

Flume collects information when You use the Website. We collect PII You provide to us. For example, we collect your name, email address, and other information You provide via the Website when You submit inquiries or request more information about our Products and Services. When You visit our Website, some information is automatically collected. For example, when You visit our Website your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, and the website You visited before our site are logged automatically. We also collect information about your usage and activity of the Website.

Information for Product Purchase:

We also collect PII about the purchase and delivery of Flume Products. This includes your email address, billing and shipping address, and (optionally) your phone number. Credit card information is not collected by Flume and is processed by a third party.

Product Data:

The Flume water sensor collects detailed data about user water usage and temperature from the water meter where the sensor is installed. The sensor collects data to detect leaks and abnormalities, and transfers the data to the Flume software application through the Flume Bridge Unit connected to your private home or business Wi-Fi network. This data helps Flume track water usage patterns and to create projections about future patterns of water usage. The aggregated information may be stored on the Flume secure servers indefinitely. The Flume Software Application collects various data during setup and in the course of product usage. Flume collects location data and optionally household information (e.g. number of residents) from users (but not through Products) to improve water usage comparisons. Flume tracks Application usage to monitor user experience and for improving the Flume Software Application.

Service Data:

Flume collects data during the course of customer support to monitor User experience and for improving Flume support practices. We track application usage information to monitor User experience, and we collect crash and error information for improving Application experience.


  • When You register for an account on our Website or Application (“Account”), we will collect your name, your home address, your email address, username, and password as part of the registration process.
  • We will optionally collect information You provide us about your watering zone characteristics, watering schedules, and/or watering zones, as well as, generic information about whether you have a pool, number of bathrooms, residents (etc.) and associate them with your Account.
  • When You order Products or Services on our Website, we will collect all information necessary to complete the transaction, including your name, billing information and shipping information. Our third party payment processor may also collect your credit card information and billing information in order to process your transaction. We currently use Stripe, Inc. ( and Shopify (, both e-commerce companies, for online payments. We do not process, record or maintain your credit card or bank account information. For more information on how payments are handled, data security, and privacy policies for such information, please refer to Shopify’s terms at: and Stripe’s terms at:
  • If You provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send You a reply.
  • When You participate in one of our surveys, we may collect additional profile information based on the answers You provide.


Flume receives and stores certain information automatically when You use our Products or Services.
  • Log File Information. We automatically collect server log information including your IP address, cookie information, browser and/or mobile device information, operating system, timestamps, the pages You request, and the actions and path You take on the Website. Generally, we use this information, to better understand how visitors to our Website use the Website and to make improvements to our Website navigation and Services.
  • Product Registration. We also collect information such as your Product’s version and registration number, if You contact us via email regarding support for the Product and Services
  • Usage Information. We automatically collect information from the Website, Product, Application, and Services, related to your use. We use this data to Improve our Services.
  • Mobile Services. We may also collect non-personal information from your mobile device if You have downloaded our Application, such as the features and functions of the Application You use, and time spent using certain features. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how You use the Application and information about the type of device You use.
  • Cookies. Cookies are alphanumeric identifiers that are stored on your computer’s (or other device’s) persistent storage medium (e.g., hard drive) through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. We use cookies to enhance visitors’ experiences, to learn more about their use of the Website and to improve the quality of our Website and Services. We may combine the general information collected through cookies with other Personal Information to tell us who You are or determine your screen name or email address. Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing You to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that You leave the cookies activated, however, because cookies enable You to take advantage of some of our Website’s most attractive features.


  • to deliver and to provide Flume Products and Services requested by You, the User;
  • to create and secure your Account on our network, if You choose to open an account;
  • to identify You as a User in the Flume network system;
  • to send You administrative e-mail notifications, such as security or support and maintenance advisories;
  • to provide You comparative household water usage information in relation to other users;
  • to send alerts that You have selected and enabled (e.g. alerts regarding suspected water leaks);
  • to send You newsletters, surveys, offers, and other promotional materials related to Flume Products and Services and for other marketing purposes. You may unsubscribe to these at any time; and
  • to create anonymous data records excluding certain information that makes data personally identifiable to You. We may use this anonymous data to understand how users access the Website so we can make the Website accessible to as many users as possible, and to improve the Services. We reserve the right to use anonymous data for any purpose and to share this data with third parties, including our partners so that they may provide You with optimal online opportunities and to improve Flume’s Products and Services.


‍Flume Products and Services may contain links to other sites. Flume is not responsible for the privacy practices or the content of such other sites. Flume is not responsible for the privacy practices of our Partners that monitor shared customers or members through their business site. If You are a customer or member of a Partner linked with Flume, the administrators of the Partner organization may view any PII You provide on the Partner site. Flume is not responsible for any use or misuse of PII You provide to a third party site. It is your responsibility to determine the privacy policy of any third party registration site, and Flume is not responsible for the collection, use, or disclosure of PII submitted by You to third party entities. If You have any concerns about the treatment of your PII by a Partner, You should contact the Partner directly.


Flume shares your PII as described below:
  • Shared Access Features. Our Services may allow users to share certain administrative or operative features and functions of their Account and Product (“Shared Access Features”) with other users.
  • Service Providers. We may share your PII with third party service providers who have a need to know to: perform tasks on our behalf, conduct quality assurance testing, to facilitate the creation of accounts, to provide technical support and to perform other services.
  • Trusted Third Parties. We may share your PII in accordance with certain offerings, for example, Flume may share PII and other information collected through your use of the Flume Products and Services with your insurance company or water utility when such sharing is authorized by You by your participation.
  • User Profiles: In order to enable users of the Services to learn from and share their experiences in using our Products, such as watering schedules for similar climates, may be displayed to other users of the Services. Please remember that any content You upload, along with any personal information or content that You voluntarily disclose may be collected and used by others.
  • Public Posts. When You post messages or comments or upload images to the public areas of the Website, such as our message boards, other users will be able to see your post, as well as your username.
  • Social Networking Sites. Some of our Services may enable You to post content to social network services (“SNSs”). You acknowledge and agree that You are solely responsible for your use of those SNSs and it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or available via such SNSs; or (iii) your use of any SNSs.
  • Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, the information collected from customers and end users may be one of the business assets that are transferred. As such, we may share some or all of your PII in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets (PII may also be transferred as a business asset). If another company acquires Flume, its business or assets, that company will possess the PII collected and will assume the rights and obligations regarding your PII as set forth in this Policy.
  • Protection of Company and Others: Regardless of the choices You make regarding your PII, Flume may disclose your personal information if the company believes in good faith that such disclosure is necessary: (a) to comply with relevant laws or to respond to subpoenas or warrants served on the company; (b) enforce or investigate any potential violations of our Terms of Use, this Privacy Policy or potential violation of law; (c) in connection with a legal investigation; or (d) to protect the rights, property, or safety of Flume, our employees, our users, or third parties. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  • After Your Account is Closed: If your account is closed by You or terminated for any reason, Flume may keep a copy of your PII for archival purposes, and in case of any litigation to which it might be relevant.


By accessing Flume sites or mobile apps, or using the Flume Products, You agree that You permit the collection, use and disclosure of your PII as outlined in this Privacy Policy. From time to time, Flume may make changes to this Privacy Policy. When Flume makes changes, we will notify You by posting an announcement on our Website and/or sending You an e-mail informing You of the date of the latest update to this Privacy Policy. Your continued use of Flume Products, Services, or Websites following the effective date of any changes to this Privacy Policy terms shall be acceptance of those changes. You should consult this Privacy Policy regularly for any changes.


Flume allows You to access, update and delete the following information in your Account:
  • Real name; Account and User profile information;
  • Username; User e-mail address; and password;
  • User preferences; and Location.
If You have any questions about viewing or updating information we have on file about You, please contact us at


You may keep your registration information current by utilizing the options in the Flume software application. If You wish to change or update any of your PII and are unable to do so, please contact us.


The security of your PII is important to Flume. We have security measures in place to protect the loss, misuse and/or alteration of all PII under control by Flume. Flume follows generally accepted industry practices to protect the PII submitted to Flume, both during transmission and after receipt. Flume will use trusted third parties to process payment information and Flume will only work with those entities that adhere to all applicable security requirements in accordance with Payment Card Industry Data Security Standard. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information. Although Flume cannot guarantee absolute security, we strive to protect your PII by using the latest commercially available security measures. Accounts are protected by a password selected by You for your privacy and security. You are solely responsible for ensuring that there is no unauthorized access to your password.


If You choose to sign up for our newsletter or any other communication from us, You may change your communication preferences or unsubscribe from future electronic mailings by clicking the unsubscribe link at the bottom of the e-mail. You can stop all collection of information by the Application by uninstalling the Application. You may use the standard uninstall processes available as part of your mobile device. If You would like to opt-out by other means, You can do so at any time by emailing: Please note that some information may remain in our records after such deletion.


CA Civil Code §1798.83 (“Shine the Light” law), requires certain businesses to respond to requests from California customers asking about the business practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you may send us an e-mail.


If You have any questions, complaints or concerns regarding privacy, our data collecting, or processing practices, or if you’d like to report a security violation to us, please send us a detailed message at We will use best efforts to answer your questions and/or resolve your concerns. Flume, Inc., 75 Higuera Street, Suite 120, San Luis Obispo, CA 93401. This Privacy Policy Was Last Updated: July 29, 2019.
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